There would be many benefits of earning the globally-recognized ITIL certifications for IT service management. But before we discuss that, it is better we understand that what actually ITIL V4 Certification is. ITIL is an abbreviation of the Information Technology Infrastructure Library is considered to be a widely-accepted IT service management approach in organizations around the world. The ITIL framework is considered to be drawn from best practices followed by both the public as well as private sectors all over the world. IT Service Management (ITSM) would be deriving enormous benefits from a best practice approach. Because ITSM is considered to be driven by technology as well as the organizational environment, both of which are in a state of constant flux, it is considered to be in a state of constant evolution as well. The best practices in ITIL would be based on expert advice as well as inputs from ITIL users and would be combining the latest thinking with sound, common-sense guidance. ITIL has, hence, gained in importance as a methodology that would be delivering positive business outcomes for enterprises. According to PayScale, the highest average salary for an ITIL Expert certified professional is $120,000 USD in the USA, $125,000 USD in Australia, $115,000 USD in the UK and about $90,000 USD in UAE. The globally recognized ITIL certifications would thus give you quick launch progressing, your career and take it to quite greater heights. The target audience for ITIL certifications The ITIL Foundation certification is considered to be open to individuals who have the required basic knowledge about the ITIL framework as well as how it would be executed to enhance the quality of ITSM within an organization, and IT professionals who would be working in organizations that have adopted and adapted ITIL and wish to continue to make a contribution to the ongoing service improvement program. Other job roles that would be benefitted from ITIL certifications include: Business managers Business process owners CIOs CTOs IT architects IT audit managers IT consultants IT planners IT professionals IT security managers ITSM trainers, and more Managers Service designers Service Strategy Supervisory staff Team leaders ITIL has five levels of qualifications for professionals who would be looking forward to building their understanding of the framework: ITIL Foundation ITIL Intermediate – Service Capability stream and Service Lifecycle stream ITIL Managing Across the Life Cycle ITIL Expert Level ITIL Master Qualification Key Benefits of ITIL Certification Program You could improve your position in the job market by becoming an ITIL certified professional You would be able to stand out from the crowd as well as from your uncertified counterparts with your experience in ITIL methodology You would be learning about applying ITIL tools and its techniques, improve your efficiency and effectiveness at the workplace You would be able to gain recognition for your expertise by your peers both inside as well as outside the organization You would be learning a common language for ITSM which would be helping you in having better communication across the hierarchy You would be able to implement new ideas from the ITIL framework and utilize those best practices to facilitate customer desired outcomes You would be able to increase your ITSM contribution in your firm by automating standard tasks, cost optimization, identifying alignment opportunities of IT services with the business, taking a customer-centric approach to ITSM and much more. Embracing ITIL is considered as the current industry trend. In fact, 52% of respondents in the APAC region, as well as 68% of respondents in Latin America, said that ITIL is becoming more and more important due to trends in Cloud as well as Agile. If you are interested in this certification, check out SPOTO Club for the preparation courses.  

Whether you’ve opted for ITIL class or have chosen the self-study route, try these tips and tricks to boost your confidence as well as your score. While, if you are looking for some good courses, you should check out the IT Certification Courses offered by the SPOTO Club. Tip 1: Practice Makes You Perfect Take at least one of the official sample exams, and then continue reading the Answer Rationales. If you've taken a class through an Accredited Training Provider, you would be given at least one sample exam. Tip 2: Read Carefully When the commencement of the exam, slow down as well as read each question and all possible answers carefully. It's very easy to miss a question if you would have skimmed it instead of taking the time to read it thoroughly. Tip 3: Think ITIL Give the ITIL-based answer, not the answer that would be the best fitting for how your organization would be operating. You're being tested on how well you understand the ITIL processes, functions, roles, tools, as well as general concepts as presented in the five ITIL books. Tip 4: Know Your Keywords Certain ITIL concepts are going to have keywords, which would be loosely associated with them. Learning these keywords could point you in the right direction when appearing in the exam, and in your own practice, too  Tip 5: Avoid Legalese and Use Measurable Targets Your SLAs should avoid legalese. SLAs which are written in complicated legalese won't be read, which means that they wouldn’t be followed. SLAs should be written in clear, concise, and simple language but they are also required to be complete. Leave no wiggle-room or ambiguity in your SLAs. Tip 6: Deliver Value Everything must deliver value. See that all processes are delivering value to the customer or stakeholder. See that all services are delivering value to a customer. If a service is considered to be no longer delivering value, it would be probably the best to retire that service. Tip 7: STAMP Your Service Design In the Service Design phase, we would be learning about the Five Aspects of Service Design, which would be describing the five main "things" to be designed in the Service Design phase. You could use the acronym "STAMP": S - Designing the Service Solutions T - Designing Service Management systems and Tools. A - Designing technology Architectures and management systems. M - Designing the Measurement systems, methods, and metrics. P - Designing the Processes needed. Tip 8: Don't Get Confused with Service Portfolio and Service Catalogue Along with the Service Pipeline as well as the Retired Services, the Service Catalogue is also considered to be part of the larger Service Portfolio. The Service Catalogue would be containing current operational services and those services that would be just about ready to be launched into production for operational running. The Service Catalogue would be maintained by a person/role called the Service Catalogue Manager. Tip 9: Know Your Business Value Your ITIL instructor might have explained how each phase of the lifecycle, as well as certain key processes, which would be providing value to the business. If not, refer to the ITIL books as well as take some time to review it. Tip 10: Connect Each Process with Its Book/Phase You would be required to remember which processes are covered in which book/phase: Service Strategy. Service Design. Service Transition. Service Operation. Continual Service Improvement.   So, if you wish to have the ITIL V4 Certification in a single attempt, check out the prep courses, offered by the SPOTO Club to achieve desired results.