FAQ of Pearson VUE Testing Centers Due to COVID-19

As COVID-19 continues to spread globally, Cisco announced that they will monitor the situation and make a decision about the test centers’ operation. Today, we sort out some frequently asked questions of Pearson VUE testing centers to help you know more details. 1. Why was my exam canceled? Pearson VUE has been actively monitoring the spread of COVID-19 (coronavirus) and implementing measures to help protect your health and safety. At this time, they believe that the appropriate action was to close your Pearson VUE-owned test center for 30 days to do our part to slow the pandemic and keep our employees and candidates safe. Pearson VUE may have to extend the closure if it is not yet safe to resume testing based on local conditions. Pearson VUE Authorized Test Centers have been directed to follow guidance from local governments and health authorities, which could also have had an impact on your exam appointment. 2. My exam was canceled, but my friend’s exam wasn’t. Why is that? Pearson VUE is following social distancing guidelines at Pearson VUE-owned test centers, which suggest two meters/6 feet of space between individuals. Test centers may need to limit workstation availability to ensure that a safe distance can be maintained between candidates, which is why some exam appointments have been canceled at test centers that are still open for exam delivery at this time. 3. Will I get a refund if my exam is canceled? If your exam payment was processed through Pearson VUE, you will receive a full refund, regardless of the cancellation window. Candidates whose exam payment was processed through their exam sponsor will either receive a refund or an extension as determined by the exam sponsor. 4. When can I reschedule my exam? You can attempt to reschedule your exam online now. You’ll only be able to register for an exam if testing is available on that date. If you do not see an appointment available for a specific date at a specific test center, testing may not yet be available there due to local conditions. Please check back regularly for updated availability. 5. When will test centers reopen? The novel coronavirus pandemic continues to evolve globally, and we are closely monitoring the impact on test delivery. Our first priority is the health and safety of our testing candidates and employees around the world. As soon as it is safe for testing to resume at your test center, you will be able to schedule your exam online through your exam program's homepage. 6. Where can I find test delivery information specific to my country? You’ll find the most up-to-date information about test delivery by choosing your country from the menu on the COVID-19 webpage. https://home.pearsonvue.com/coronavirus-update#country-specific 7. My window to certify is expiring soon. What should I do? We understand you may be on a deadline to take your exam. If you cannot find seat availability due to significant scheduling changes in response to COVID-19, please reach out to your university or exam sponsor about the next steps. Please keep the exam cancellation email you received from Pearson VUE. Our SPOTO teams wish all candidates can have good health and happiness always! And we have some tips to protect you during COVID-19 situation: 1. Wash your hands frequently; 2. Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing. 3. Avoid touching eyes, nose and mouth; 4. Practice respiratory hygiene; 5. If you have fever, cough and difficulty breathing, seek medical care early; Our all SPOTO teams are good in health during COVID-19. You can order our IT exam practice tests at ease. If you want to know more details of Cisco CCNA/CCNP practice tests or CCIE Lab service packages, can contact us directly. SPOTO official WhatsApp: +86 18344981205 Email: support@spoto.net SPOTO official website: https://cciedump.spoto.net/ https://spotoclub.com/